Frequently Asked Questions
Frequently Asked Questions About Our Plumbing Services
At Hurricane Plumbing Pros, we believe that an informed customer is a satisfied customer. We understand that plumbing issues can be confusing and stressful. Whether you are dealing with a sudden emergency or planning a major renovation, you likely have questions about the process, the causes of your issues, and the best solutions. We have compiled this extensive Frequently Asked Questions page to provide you with detailed answers. Our goal is to be your trusted resource for all things plumbing in Hurricane, La Verkin, Toquerville, and the surrounding areas.
Below you will find answers regarding our emergency services, water heater solutions, drain cleaning procedures, pipe repairs, and much more. If you do not see your specific question listed here, please contact us directly. We are always happy to discuss your specific needs and provide expert guidance.
Emergency Plumbing Questions
What is considered a plumbing emergency?
A plumbing emergency is generally defined as any situation that poses an immediate risk to your property or your health. This includes uncontrolled water leaks, such as a burst pipe repair scenario where water is flooding your home. It also includes sewage backups where waste water is entering your living space, which is a serious sanitary hazard. A complete lack of water service or a gas leak are also critical emergencies. If you are searching for an emergency plumber near me because you are afraid of water damage or safety risks, you should call us immediately. We offer 24 hour plumber services to address these urgent needs.
What should I do immediately if a pipe bursts?
Knowing what to do when a pipe bursts can save you thousands of dollars in damage. The very first step is to perform an emergency water shut off. You should locate your home’s main water valve and turn it off to stop the flow of water. If the burst is at a specific fixture, you can try closing the isolation valve behind it. Once the water is off, open your faucets to drain the remaining water from the system. Then, contact us for fast emergency service. We are the emergency plumber for burst pipe incidents who will arrive quickly to repair the line.
What if I smell gas?
CRITICAL SAFETY WARNING: If you suspect a gas leak, smell sulfur or rotten eggs, or hear a hissing sound near a gas line, you must go outside call 911 immediately as this is a serious emergency that needs urgent attention. Do not use any electrical switches, phones, or open flames inside the house.
Do not attempt to find the leak yourself. Once the emergency responders and the utility company have declared the area safe, you can contact us. We act as an emergency gas plumber to perform the necessary gas leak repair and pressure testing to ensure your system is sealed and safe for use.
Are you available on weekends and holidays?
Yes, we understand that plumbing systems do not break down during convenient business hours. We operate as a weekend plumber and an after hours plumber. Whether you need a same day plumber on a Saturday or help late at night on a holiday, our team is ready to serve you. You can rely on us for 24 7 plumbing help whenever disaster strikes.
What should I do if my toilet is overflowing?
An overflowing toilet is a panic inducing situation. If you need overflowing toilet help, the first thing to do is take the lid off the tank and push down on the flapper valve to stop more water from entering the bowl. Then, turn off the water supply valve located on the wall behind the toilet. Do not flush the toilet again. Contact us for a clogged toilet plumber near me service. We will arrive with the proper augers to clear the blockage without damaging your bathroom floor.
Water Heater Frequently Asked Questions
Why is my water heater not staying hot?
If you are experiencing a water heater not staying hot or running out of hot water much faster than usual, it could be due to several factors. In a gas unit, the burner might be dirty or the thermostat might be failing. In an electric unit, one of the heating elements may have burned out. Another common cause in Hurricane Utah is sediment buildup. Minerals settle at the bottom of the tank and insulate the water from the heat source. We can perform water heater repair to replace faulty components or flush the tank to restore efficiency.
Should I repair or replace my water heater?
This depends on the age and condition of your unit. The average lifespan of a traditional tank water heater is about eight to twelve years. If your unit is older than this and requires frequent repairs, it is usually more cost effective to replace old water heater units. However, if the unit is relatively new, a repair is often the best choice. We provide honest assessments. If you have a leaking water heater where the tank itself has rusted through, replacement is the only option. We are the best plumbing company for water heater replacement guidance.
What are the advantages of a tankless water heater?
A tankless water heater heats water on demand rather than storing it in a large tank. This means you never run out of hot water, which is great for large families. They are also more energy efficient because you are not paying to keep a tank of water hot all day. We are your local tankless water heater install expert. We can evaluate your home to see if your gas and electrical systems are compatible with a tankless upgrade.
Why is my water heater making a rumbling noise?
Rumbling, popping, or banging noises from a water heater are usually caused by sediment buildup. In our area, hard water causes calcium to precipitate out and harden at the bottom of the tank. When the burner turns on, steam bubbles trapped under the sediment escape, creating the noise. This can damage the tank over time. We offer water heater maintenance services to flush this sediment out. If you hear these noises, it is time to schedule a service call.
Do you install gas water heaters?
Yes, we handle both electric and gas water heater installation. Working with gas units requires ensuring that the venting is correct to prevent carbon monoxide from entering the home. We also ensure the gas connections are secure. We are experienced in gas line repair and installation for all water heating appliances.
Drain Cleaning and Sewer Questions
Why does my kitchen sink drain keep backing up?
A kitchen sink drain keeps backing up typically because of grease and food waste accumulation. Over time, grease coats the inside of the pipes and catches food particles, narrowing the passage. We provide kitchen sink clog removal services using specialized tools. We recommend avoiding pouring oil or grease down the drain to prevent this. If the clog is persistent, we can perform a clogged kitchen sink fix with hydro jetting to clean the pipe walls thoroughly.
What is hydro jetting?
Hydro jetting is an advanced method of sewer drain cleaning. It involves using a high pressure stream of water to scour the interior surfaces of your pipes. Unlike a traditional snake that just punches a hole through a clog, hydro jetting removes the clog entirely, along with grease, scale, and tree roots. It is the most effective way to maintain your sewer lines and prevent future backups. We recommend this service for main water line repair issues involving flow restriction.
My bathtub drains very slowly. What can I do?
Slow draining bathtub help is a common request. This is almost always caused by a buildup of hair and soap scum in the trap or the drain pipe. Chemical cleaners can sometimes make the problem worse or damage your pipes. We offer professional bathtub drain cleaning to physically remove the hair blockage. We can also advise you on drain covers that catch hair before it enters the plumbing system.
How do I know if I have a main sewer line blockage?
Signs of a main sewer line blockage include multiple fixtures draining slowly at the same time, water backing up into the shower when you flush the toilet, or gurgling sounds coming from your drains. This is a serious issue that requires immediate attention. We use camera inspection technology to locate the blockage and perform sewer drain cleaning to clear it. Do not wait on this, as it can lead to a sewage backup in your home.
Can you fix a clogged toilet that a plunger wont clear?
Yes, if a plunger is not working, the blockage is likely deep in the trapway or down the drain line. We have professional augers that can reach these clogs without scratching the porcelain. We are the answer to who to call for clogged toilet issues. We also handle toilet clog repair for items that have been accidentally flushed, such as toys or hygiene products.
Pipe Repair and Leak Detection Questions
How do I find a hidden water leak?
Hidden leaks can be difficult to detect until they cause damage. Signs include a sudden increase in your water bill, the sound of running water when no faucets are on, or damp spots on walls or floors. We specialize in leak detection. We use acoustic listening equipment and thermal cameras to find the source of the leak behind walls or under slabs. If you suspect a wall leak repair is needed, contact us to pinpoint the issue before cutting into your drywall.
What is a slab leak?
A slab leak is a leak in the water pipes that run underneath the concrete foundation of your home. These can be caused by shifting soil, corrosion, or poor installation. Symptoms include a warm spot on the floor, wet carpets, or cracks in the foundation. We perform slab leak repair to fix the pipe and protect your home’s structure. This is a complex repair that requires a skilled residential plumber.
Why is my water pressure low?
If you are asking why is my water pressure low, there are several potential causes. It could be a failing pressure regulator, a hidden leak, or clogged aerators on your faucets. In older homes in Hurricane, it is often due to galvanized pipes that have corroded on the inside, restricting flow. We act as a low water pressure plumber to diagnose the root cause. If the pipes are the issue, we may recommend repiping services.
Do you work on older homes with galvanized pipes?
Yes, we are the best plumber for older homes in the area. We understand the challenges of galvanized piping. We can perform a plumbing inspection to assess the condition of your pipes. If they are heavily corroded, we offer repiping services using modern PEX or copper piping. This not only improves water pressure but also eliminates rust colored water from taps.
How can I prevent frozen pipes?
Frozen pipe repair is a concern during our winter cold snaps. To prevent this, ensure that hoses are disconnected from outdoor spigots and that pipes in unheated areas like attics or crawl spaces are insulated. Keep your thermostat set to a consistent temperature. If you plan to be away, do not turn the heat off completely. If you do experience a freeze, call us for emergency plumber for burst pipe assistance immediately.
Kitchen and Bathroom Fixture Questions
Can you fix a dripping faucet?
Yes, a faucet dripping all night fix is one of our standard services. A dripping faucet wastes water and can stain your sink. We provide leaking faucet repair for all brands. We can replace the internal cartridges, washers, or seals to stop the drip. If the faucet is old or corroded, we can also provide faucet installation for a new, modern unit.
My garbage disposal hums but wont turn. What is wrong?
This usually means the disposal is jammed. Something hard, like a bone or fruit pit, is likely stuck between the impeller and the drain ring. We offer garbage disposal repair to unjam the unit safely. If the motor has burned out from trying to turn against the jam, we provide garbage disposal replacement services. We can also help with garbage disposal installation for new sinks.
Do you install ice maker lines?
Yes, we provide ice maker water line installation. If you have a refrigerator with a water dispenser or ice maker, we can run a dedicated water line to it. A fridge ice maker water line install needs to be done correctly to prevent leaks behind the fridge. We also act as a dishwasher hookup plumber to ensure your dishwasher is connected safely.
Can you move a shower drain for a remodel?
Yes, we are the bathroom remodel plumber you can trust for renovation projects. If you are changing a tub to a shower or moving the location of your shower, we can relocate the drain and supply lines. We handle tub and shower installation and ensure that the new plumbing meets all code requirements. We also perform shower valve replacement to upgrade your temperature control.
Why is my toilet running?
If you are asking why is my toilet running, it is likely due to a worn flapper valve that is not sealing properly, or a fill valve that is stuck open. This wastes a significant amount of water. We can diagnose the specific part that has failed and perform the necessary toilet repair. If the toilet is old, we can also assist with toilet installation of a high efficiency model.
General Service Questions
Do you offer commercial plumbing services?
Yes, we are a fully capable commercial plumber. We serve businesses in Hurricane, La Verkin, and Toquerville. We handle commercial drain cleaning, water heater repair, and fixture maintenance. We understand that businesses need fast reliable service to keep operating, so we offer priority scheduling for our commercial clients.
How do I find a trustworthy plumber?
When asking how to find a trustworthy plumber, look for a local company with a strong reputation and clear communication. We strive to be the best plumbing company in the region by being honest, reliable, and respectful of your home. We are the trusted plumber for many families in Southern Utah because we stand behind our work.
What service areas do you cover?
We serve the entire Hurricane Valley and nearby communities. Our primary service areas include Hurricane, La Verkin, Toquerville, Leeds, Virgin, and Washington. We have a detailed list of zip codes at the bottom of this page. If you are unsure if you are in our service area, please give us a call.
Do you handle gas lines for outdoor grills?
Yes, we install outdoor gas line for grill stations and fire pits. This allows you to connect your natural gas supply directly to your outdoor appliances, eliminating the need for propane tanks. We ensure all connections are leak free and safe. We also handle gas line repair for existing outdoor lines.
How often should I have my plumbing inspected?
We recommend an annual plumbing maintenance service. This allows us to check your water pressure, flush your water heater, inspect your drains, and look for any potential leaks. Regular maintenance is the best way to prevent emergency plumbing situations. It is especially important for water heaters in our hard water area.
Do you do new construction plumbing?
Yes, we are the plumber for new home construction in the area. We can design and install the complete plumbing system for your custom home. We also assist with remodel plumbing for additions and basements. We are the plumber for basement bathroom install projects, handling the unique drainage challenges that come with basement plumbing.
What causes noisy pipes?
Noisy banging pipes in walls are often caused by water hammer, which happens when water flow is suddenly stopped. It can also be caused by loose mounting straps allowing the pipes to vibrate. We can install water hammer arrestors or secure the pipes to stop the noise. We also check for high water pressure, which can contribute to the problem.
Can you help with low water pressure in the shower?
Yes, if you have low pressure in just one fixture, like the shower, it might be a clogged shower head or a faulty valve. If it is the whole house, it could be the pressure regulator. We act as a low water pressure plumber to investigate and fix the issue. We can perform shower repair or replace the cartridge to restore proper flow.
Do you replace underground water lines?
Yes, we specialize in underground water line repair and replacement. If you have a wet spot in your yard or a high water bill, you may have a main water line leak repair need. We can replace the line from the street to your house using durable materials that resist root intrusion. We are the experts who fix water line from street to house.
What is a backflow preventer?
A backflow preventer is a device that stops contaminated water from flowing back into your clean water supply. These are often required for irrigation systems. We can install and test these devices to ensure your drinking water remains safe. This is an important part of protecting your home’s water quality.
Why does my drain smell like rotten eggs?
This smell is often sewer gas escaping from a dry p-trap or bacteria buildup in the drain. If a drain hasn’t been used in a while, run water down it to fill the trap. If the smell persists, it could be a clog or a vent issue. We can perform drain cleaning to remove the source of the odor. However, if the smell is strong and throughout the house, recall our gas leak warning: go outside call 911 immediately as this is a serious emergency that needs urgent attention.
Can you install a pot filler faucet?
Yes, we can install specialty fixtures like pot fillers in your kitchen. This requires running a new water line to the stove area. We handle the kitchen remodel plumbing necessary to add this convenient feature. We ensure it is mounted securely and supplied with cold water.
Do you fix leaks under the sink?
Yes, a leak under the sink can damage your cabinets and floor. We provide pipe leak repair for the drain and supply lines under your kitchen or bathroom sink. We can replace the trap, tighten connections, or replace the shut off valves. We are the leak detection experts for these common household issues.
Contact Hurricane Plumbing Pros
We hope this FAQ page has been helpful. We are dedicated to providing clear answers and expert service. Whether you need a simple fix leaking pipe in wall service or a complex whole home repipe, we are the team to trust. We are your local plumbing expert in Hurricane Utah. Contact us today to schedule your appointment or to ask any other questions you may have.
Service Areas and Zip Codes
We are proud to serve the residents of Hurricane and the surrounding communities. Our service area includes the following locations and zip codes:
- Hurricane, Utah: 84737
- Toquerville, Utah: 84774
- La Verkin, Utah: 84745
- Virgin, Utah: 84779
- Leeds, Utah: 84746
- Washington, Utah: 84780
Plumbing Pro Services
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Reliable plumbing solutions for residential and commercial needs. We ensure your pipes, drains, and fixures are working perfectly.
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Don’t gamble with your plumbing. We combine years of experience with modern technology to deliver lasting repairs and installations. Our team respects your time and your property.
- Fixture Installation
- Leak Detection
- Modern Diagnostics
- Drain Cleaning